Trust And Safety

When you rent a room/bed, you frequently put down a large sum of money. We understand that you would feel more at ease knowing that your money is safe and secure until you have inspected the property and amenities. Because you have placed your trust in us to book your stay, we will keep your money safe for up to 24 hours after you have checked in. It means that we will provide a full refund for your stay if... you are denied or prevented from accessing your rental at the time of check-in the property is misrepresented (differing substantially from what was advertised) We will then hand over your payment to the host/owner. A great solution for both parties because they can rely on us as an intermediary.

If you are unable to move into the space you have reserved, you may cancel your stay by completing a simple form. Before you arrive, go to your booking-info page (the link sent to you via e-mail) and click the "Cancel Stay" button. You will then be asked to fill out a simple form explaining why you are unable to move in. This is possible if you follow the cancellation policies established by the host. This information will also be displayed in the booking details.

We only work with professional payment partners and use encrypted connections between all parties. All payments are made through thevibesliving.com, and we do not direct you to other websites to complete a transaction. This was done specifically for your peace of mind and to ensure the safest method of sending payments.